Returns & Exchanges

Return windows vary by product category. All returns must be initiated within the applicable window from the date of delivery.

All returns and exchanges must be requested through Live Chat. Please do not ship items back without first receiving authorization from our team.

To qualify for a full refund or exchange, returned items must meet the following condition requirements:

General supplies & office products

• Must be unopened and in original, undamaged packaging
• All original tags, labels, and UPC codes must be intact and attached
• Items must not show signs of use, wear, or alteration

Technology & electronics

• Must be in like-new condition with no scratches, marks, or physical damage
• All original accessories must be included — power cables, adapters, manuals, warranty cards, and any bundled software
• Original packaging (box, foam inserts, protective wrapping) must be present and intact
• UPC codes on the box must not be removed or tampered with
• Defective electronics may be returned or exchanged within 14 days with all components and packaging included

Furniture

• Must be unassembled and in original factory packaging
• All hardware, components, and instructions must be included
• Assembled furniture cannot be returned unless it arrived defective or damaged

Ink & toner

• Must be unopened and factory sealed to qualify for a refund
• Opened ink or toner may only be exchanged if it is confirmed defective — no refunds on opened ink or toner

Proof of purchase is required for all returns and exchanges. We accept the following:

• Order confirmation email — sent to your email address at time of purchase
• Packing slip — included with your shipment
• Account order history — accessible by logging in to your GetMoreSupplies.com account

Returns or exchanges cannot be processed without valid proof of purchase.

Once we receive and inspect your returned item, your refund will be processed within 5–10 business days. Refunds are issued as follows:

• Original payment method — if paid by credit or debit card via PayPal, the refund will be returned to the same card or PayPal account used for the original purchase
• Store credit — issued at the customer’s request, or for returns approved outside of the standard return window (see below)

Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped, damaged in transit, or defective product).

You will receive an email confirmation once your refund has been processed. Please allow additional time for the credit to appear on your statement depending on your bank or card issuer.

Returns outside the return window

Items returned after the applicable return window has passed are not eligible for a standard refund. However, if the manufacturer issues a Return Merchandise Authorization (RMA) to us on your behalf, we may offer store credit for the returned item at our discretion. Please contact us via Live Chat to inquire about late return eligibility before shipping any item back.

We are happy to exchange an item for a different size, color, or variant, or for the same item if it was defective. To request an exchange, contact us via Live Chat at getmoresupplies.com/contactus and provide your order number and the item you would like instead.

• If the replacement item is a different price, the difference will be charged or refunded accordingly
• Exchanges are subject to product availability
• If the requested item is out of stock, we will issue a full refund to your original payment method instead

Software & media exchanges

Opened software, DVDs, CDs, and video games cannot be returned for a refund. However, if the item is defective, it may be exchanged for an identical replacement only. Please contact us via Live Chat to arrange a defective media exchange.

If you received an item that is defective or was shipped incorrectly, please contact us via Live Chat within 5 business days of delivery and we will make it right at no cost to you.

If your item was visibly damaged by the carrier during delivery, you must report it to us via Live Chat within 3 days of the delivery date. Reports submitted after this window may not be eligible for a carrier damage claim.

To report a damaged, defective, or incorrectly shipped item:

• Contact us via Live Chat at getmoresupplies.com/contactus
• Provide your order number and a description of the issue
• Attach photos of the damage or defect — this helps us resolve your case faster and file a carrier claim if applicable

For all damaged and defective items, we will provide a prepaid return label or arrange return pickup at no cost to you. We will then process a replacement or full refund, including any original shipping charges.

Custom and special-order items are only eligible for return if they arrived damaged or defective. Please document the damage at the time of delivery and contact us within 3 days.

The following items are final sale and cannot be returned or exchanged under any circumstances, except where required by law:

• Gift cards, prepaid cards, and phone cards
• Breakroom food and beverage items
• Cleaning supplies, sanitizers, and disinfectants
• Personal protective equipment (PPE) — face masks, gloves, safety gear, etc.
• Opened software, digital downloads, and license keys
• Custom-printed or personalized items — unless arrived defective or damaged
• Special-order items — unless arrived defective or damaged
• Copy paper & paper products — final sale; damaged paper products will be exchanged
• Hazardous materials
• Services, warranties, and protection plans

Unwanted items — customer pays return shipping

For items being returned because they are no longer wanted, were ordered in error, or do not meet your expectations, return shipping costs are the customer’s responsibility. Please use a trackable shipping method and provide us with the tracking number via Live Chat once the return has been dropped off.

Damaged, defective, or incorrectly shipped items — free return shipping

If your item arrived damaged, is defective, or was shipped incorrectly, we will provide a prepaid return label or arrange a return pickup at no cost to you. Contact us via Live Chat to receive your return label before shipping.

Packaging your return

• Use the original packaging whenever possible
• If the original box is unavailable, use a sturdy box of similar size with adequate padding
• Include all accessories, manuals, and documentation inside the package
• If using a prepaid label provided by us, attach it to the outside of the box covering any previous shipping labels
• Keep your drop-off receipt and tracking number — you will need to share the tracking number with us via Live Chat

Once your return is received at our facility, allow 2–3 business days for inspection and processing. You will receive email confirmation at each stage.

All return and exchange requests must be initiated via Live Chat. Our team is ready to assist you and will respond promptly during business hours.